Alert

How to Get Virtual Care

Adult residents (ages 18+) of Western North Carolina can see a UNC Health primary care provider for mild symptoms without an appointment through UNC Health Virtual Care Now free of charge for those impacted by Hurricane Helene. Using your camera- and microphone-enabled phone, tablet or computer, you can access convenient, secure and flexible care when you need it. Patients can get in line for Virtual Care Now through My UNC Chart. If you do not have a My UNC Chart account, you can easily get one when you get in line. Virtual services are available 6 AM – 10 PM, 7 days per week.

Medical Records

Work with our health information management team to access your confidential medical records at UNC Health Caldwell.

Request Your Medical Records

You can obtain a copy of your medical records by visiting the Health Information Department at 589 Main Street Hudson, NC 28638.

Bring a valid photo ID, for example, a current driver license, and you will be asked to complete and sign a Release of Information form.

Medical Records for Children

In most instances, a parent can access a copy of their minor child’s medical records by presenting a valid photo ID and completing the required Release of Information form.

Request Images

Patients may request copies of images or an image disk by visiting the Information Desk at the main entrance lobby at UNC Health Caldwell, 321 Mulberry Street, SW, Lenoir, NC.

Online Medical Records

Create a free account on My UNC Chart online.

My UNC Chart allows you to:

  • Manage your appointments
  • Connect with your provider
  • Pay bills online
  • Request prescription refills
  • Access test results
  • Manage accounts of loved ones
  • Track your health
  • Schedule appointments online

Contact Us

For more information about acquiring medical records for yourself or someone else, please call 828-757-5111.