Alert

How to Get Virtual Care

Adult residents (ages 18+) of Western North Carolina can see a UNC Health primary care provider for mild symptoms without an appointment through UNC Health Virtual Care Now free of charge for those impacted by Hurricane Helene. Using your camera- and microphone-enabled phone, tablet or computer, you can access convenient, secure and flexible care when you need it. Patients can get in line for Virtual Care Now through My UNC Chart. If you do not have a My UNC Chart account, you can easily get one when you get in line. Virtual services are available 6 AM – 10 PM, 7 days per week.

A New Way to Get Medicaid in North Carolina

Enrollment is now open for North Carolinians on Medicaid to select their plan and primary care provider. Please make sure to sign up for a plan that uses UNC Health and select your UNC primary care family doctor. Learn more about how to sign up by visiting the North Carolina Department of Health & Human Services Medicaid program at https://ncmedicaidplans.gov/en/learn.

Billing and Financial Assistance

Learn about ways to pay your bill and how to get financial counseling at UNC Health Caldwell.

Your Bill

You will receive a single statement each billing cycle for both hospital and physician charges. Follow the instructions on the statement to pay your bill.

Pay My Bill

Choose the most convenient option for you to pay your bill at UNC Health Caldwell.

Pay Online

We offer convenient online billing support through our secure patient portal, My UNC Chart. Sign up and pay your hospital and physician bills when it's convenient for you. You can view your  billing statements, sign up for paperless billing, manage your account online and more. 

Pay Bill Online

If you don’t have a patient portal account, learn more about how to register for My UNC Chart. You may also pay your bill online as a guest if you do not want to create an account. 

Walk-In Payments

Make payments in person at:

UNC Health Caldwell
321 Mulberry St., SW
Lenoir, NC 28645

Pay By Phone

Ask questions and pay your bill on the phone by calling customer service Monday - Thursday, 8:00 AM - 5:00 PM and Friday 8:00 AM - 11:30 AM at 800-594-8624 (toll-free) or locally at 984-974-2222. For confidentiality purposes, you will need your account number and other patient identifying information before we can discuss your account. 

Mail Your Payment

All written correspondence must be mailed to:

UNC Health Care

PO Box 603158

Charlotte, NC 28260-3158

When Mailing a Payment: 

  • Detach the payment coupon from your statement
  • Include the payment coupon in the return envelope with your payment
  • Write your account number on your payment to ensure it’s correctly applied to your account

Questions About Your Bill?

Our dedicated Customer Services Representatives are available to handle all of your questions Monday - Thursday, 8:00 AM - 5:00 PM and Friday 8:00 AM - 11:30 AM at 800-594-8624 (toll-free) or locally at 984-974-2222. Itemization of charges is available upon request and provided free of charge by contacting Customer Service at the above numbers or via My UNC Chart (Billing Account Inquiry).

Insurance Accepted at UNC Health Caldwell

UNC Health Caldwell accepts a number of insurance plans. The list of plans is subject to change, so its best to confirm your coverage with your insurance provider. Learn more about the insurance plans accepted at UNC Health.

Financial Assistance

If you need help paying your bill at UNC Health Caldwell, you may qualify for financial assistance. Copies of UNC Health’s financial assistance policy documents, which are applicable to UNC Health Caldwell, are available here.

Billing Questions

Call 800-594-8624 (toll-free) or 984-974-2222 (local) if you have questions about your bill.

When you call, please have your account number or medical record number available.

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