Alert

How to Get Virtual Care

Adult residents (ages 18+) of Western North Carolina can see a UNC Health primary care provider for mild symptoms without an appointment through UNC Health Virtual Care Now free of charge for those impacted by Hurricane Helene. Using your camera- and microphone-enabled phone, tablet or computer, you can access convenient, secure and flexible care when you need it. Patients can get in line for Virtual Care Now through My UNC Chart. If you do not have a My UNC Chart account, you can easily get one when you get in line. Virtual services are available 6 AM – 10 PM, 7 days per week.

Standard Charges

UNC Health Caldwell complies with the Center for Medicare and Medicaid Services (CMS) rule for U.S. hospitals to post its standard price list in a digitally accessible format.

Partnering with UNC Health Care, UNC Health Caldwell posts our charges for hospital-based procedures, services, supplies, prescription drugs, and diagnostic tests, as well as fees associated with equipment or facilities used during your appointment or inpatient hospital stay.

Access the UNC Health Caldwell standard charges data on the Standard Charges page of the UNC Health website.

Billing Questions

Call 800-594-8624 (toll-free) or 984-974-2222 (local) if you have questions about your bill.

When you call, please have your account number or medical record number available.

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