Alert

How to Get Virtual Care

Adult residents (ages 18+) of Western North Carolina can see a UNC Health primary care provider for mild symptoms without an appointment through UNC Health Virtual Care Now free of charge for those impacted by Hurricane Helene. Using your camera- and microphone-enabled phone, tablet or computer, you can access convenient, secure and flexible care when you need it. Patients can get in line for Virtual Care Now through My UNC Chart. If you do not have a My UNC Chart account, you can easily get one when you get in line. Virtual services are available 6 AM – 10 PM, 7 days per week.

Emergency Care

Rely on trained professionals for life-saving emergency care at UNC Health Caldwell. Find treatment for injuries, serious illnesses, and sudden critical health conditions in Lenoir, North Carolina.

Accredited, Excellent Patient Care

Trust us to deliver high-quality care at UNC Health Caldwell. The Joint Commission accredits our hospital for safe patient care and medical treatments that meets and goes beyond national standards.

Urgent Care or Emergency Care?

Know where to get medical care that meets your needs. Turn to a UNC Health Caldwell urgent care for quick treatment of conditions that aren’t life threatening. You’ll get convenient, affordable care from knowledgeable providers without a trip to the emergency room.

Emergency Conditions We Treated

Seek care right away for serious symptoms and conditions such as:

  • Bleeding that won’t stop
  • Broken bones
  • Chest pain or heart attack
  • Choking
  • Difficulty breathing
  • Drug overdose
  • Loss of consciousness
  • Poisoning
  • Sepsis
  • Serious burns
  • Severe high blood sugar (hyperglycemia)
  • Sexual assault
  • Stroke
  • Suicidal behavior or other mental health crisis
  • Trauma injury
  • Venomous insect bites and stings

Critical Heart Attack & Stroke Care

If you or a loved one has signs of stroke, chest pain or other heart attack symptoms, call 911. Fast treatment is important for your best outcome. Emergency medical specialists can start treatment on the way to Caldwell Memorial Hospital. When you arrive, we’ll be ready to accurately diagnose and treat a stroke or heart problem.

Suicide Prevention

Recognize the warning signs of suicide if you, a friend, or family member has thoughts of hurting themselves or others. Call 911 or the 24/7 National Suicide Prevention Lifeline at 800-273-8255. If you come to the Caldwell Memorial Hospital emergency room, feel confident our trained emergency care team and behavioral health professionals can help in a crisis.

What to Expect at the ER

When you arrive at the Caldwell Memorial Hospital emergency room, you’ll meet with a triage nurse to assess your symptoms. Depending on the severity of your symptoms, you may have to wait for care. People with life-threatening conditions such as heart attack, stroke and critical injuries will receive care first. That means people who arrive after you, including those who arrive by ambulance, may get care before you.

You may receive tests to help your doctor diagnose your condition. Your emergency room doctor will determine the next steps in your treatment and may work with a UNC Health Caldwell specialist to provide the treatment that’s best for you.

Follow-Up Care

Your doctor may recommend you stay at the hospital for care or you may leave with written care instructions. Follow-up with your primary care doctor after a visit to the emergency room.

Skilled, Supportive ER Staff

Compassionate, experienced emergency doctors, providers and staff at Caldwell Memorial Hospital make your treatment a priority. We try to anticipate your needs and address them as soon as possible. You’ll get a safe, positive patient experience.

Call 911

When you or someone else has a medical emergency, call 911 immediately.

Related Locations