Alert

How to Get Virtual Care

Adult residents (ages 18+) of Western North Carolina can see a UNC Health primary care provider for mild symptoms without an appointment through UNC Health Virtual Care Now free of charge for those impacted by Hurricane Helene. Using your camera- and microphone-enabled phone, tablet or computer, you can access convenient, secure and flexible care when you need it. Patients can get in line for Virtual Care Now through My UNC Chart. If you do not have a My UNC Chart account, you can easily get one when you get in line. Virtual services are available 6 AM – 10 PM, 7 days per week.

UNC Health Care Compliance Office

Jeri Williams

Jeri Williams, Chief Audit & Compliance Officer

We are Committed to a Culture of Compliance

Compliance is the obligation to act ethically and in accordance with the Code of Conduct, applicable UNC Health and entity-level policies, and relevant laws, rules, and regulations. Everyone working with UNC Health (including employees, physicians, contractors, vendors and volunteers) is accountable for compliance results. Compliant behavior is expected at all times in all UNC Health facilities.

You can help foster a culture of compliance by always abiding by applicable policies, laws and regulations. Your supervisor can help you understand the expectations for your work area. If you have doubts about whether something is compliant, speak up and ask your supervisor, department leader or Compliance Office for clarification. Promptly report concerns to your supervisor, the Compliance Office or the Compliance Hotline.

Our Compliance Program has Seven Elements:

Employees may also review the Hospital Compliance Program Policy and Physician Compliance Program Policy in PolicyStat.

Compliance Program Oversight

The UNC Health Compliance Program is authorized and overseen by the Finance, Audit, and Compliance Committee of the UNC Health Board of Directors. Additionally, Network Entity Boards of Directors may oversee implementation of the Compliance Program at the entity-level.

The Compliance Program is administered by the Compliance Office, led by the Chief Compliance Officer. Executive Directors, entity-level Compliance Officers (or Assistant Directors), and Compliance staff support the Chief Compliance Officer and are responsible for the day-to-day implementation of the Compliance Program.

The Compliance Program receives support from Executive Leadership, Committees, and applicable Roundtables.

The Compliance Office does not make operational decisions, but is available to advise and assist with applicable policies, rules, and regulations.

Contact UNC Health Caldwell

Find out more about UNC Health Caldwell. Submit a question on our contact form or call 828-757-5100.