Caldwell Has Been Recognized as Community Value FIVE-STARĀ® Hospital

Lenoir, NC –– Caldwell Memorial Hospital was recently recognized as a top-ranked Community Value Provider by Cleverley + Associates (Columbus, OH).  Cleverley + Associates, a leading healthcare financial consulting firm specializing in operational benchmarking and performance enhancement strategies, released the findings as part of its new publication: State of the Hospital Industry — 2013 Edition.

“Caldwell is pleased to again be ranked a Five-Star® Hospital,” said Laura Easton, president and CEO.  “Quality of care, affordability of care, and fiscal responsibility are important metrics in the work we do every day.”

Not only is Caldwell a Five-Star® Hospital designee, but it is the only hospital in the Hickory, Lenoir, Morganton area to receive the distinction.  In fact, only 20 other hospitals in North Carolina received Five-Star® designation.

For the tenth year, the 2013 State of the Hospital Industry reports an exclusive measure developed by Cleverley + Associates: the Community Value Index® (CVI).  The CVI is a proprietary index created to offer a measure of the value that a hospital provides to its community.  The book outlines the data used to calculate the CVI as well as provides a list of the Top 100 and all Five-Star (top quintile) hospitals.

“The topic of hospital value is increasingly being discussed.  Issues of pricing and community benefit have been well-publicized but little has been offered to measure the broad scope of value,” adds James Cleverley, co-author. “In response, the Community Value Index® was created to provide an assessment of a hospital’s performance in four areas: financial strength and reinvestment, cost of care, pricing, and quality.  Fundamentally, the CVI suggests that a hospital provides value to the community when it is financially viable, is appropriately reinvesting back into the facility, maintains a low cost structure, has reasonable charges, and provides high quality care to patients.”

At Caldwell Memorial, part of that value is likely attributed to quality ratings in four key areas of care: heart failure, pneumonia, acute myocardial infarction (AMI), and surgical care.  In fact, according to North Carolina Quality Center ( ,  Caldwell Memorial Hospital ranks as 15th best hospital in the state for performance in these areas, known as core measures.  Core measures, chosen by Centers for Medicare and Medicaid (CMS) Services and Joint Commission for quality data collection and submission, impact such large numbers of patients nationally because they are the most common inpatient hospital diagnoses. 

Caldwell Memorial Hospital is the private, not-for-profit community hospital located in Lenoir,
North Carolina. Since opening in January of 1951, it has continued to grow and change in order to meet the health care needs of its community. Anchored by a high-quality 110-bed acute care hospital and a provider network of more than fifty primary and specialty care physicians and advanced practice professionals, the mission of Caldwell Memorial Hospital is to provide safe, effective, compassionate care and to promote healthy lifestyles to its community.

Cleverley + Associates is a Columbus, Ohio-based healthcare data and consulting services firm specializing in custom data analyses and reporting for healthcare providers, consultants, and vendors.  The company’s primary focus is to provide healthcare providers with solutions and recommendations that will enhance their financial performance through better pricing decisions; improved coding, capital restructuring, cost and productivity enhancements; and/or investment management changes.  For more information, call Cleverley + Associates at 888-779-5663 or visit