Financial Assistance, Privacy Practices & Community Benefits

Financial Assistance Programs

It is the policy of Caldwell UNC Health Care to provide medically necessary health care to the citizens of North Carolina, regardless of their ability to pay.

If you do not have insurance, or are concerned about paying for your medical bill, please call our Financial Assistance Unit Monday through Friday between 8:00 a.m. and 4:30 p.m. at (828) 757-6150. We may be able to help you. All of our services are confidential.

To learn more about available programs and to access the Financial Assistance Policy, Summary, and Application, please click here.

Notice of Privacy Practices

HIPAA is an acronym that stands for the Health Insurance Portability and Accountability Act of 1996. HIPAA includes regulations that govern the use and release of a patient's personal health information.

Caldwell is here to serve your health care needs. We appreciate the trust you have placed in us.

Notice of Privacy Practices - English     Notice of Privacy Practices - Spanish

Notice of Privacy Practices - English (Large Print)     Notice of Privacy Practices - Spanish (Large Print)


Community Benefits

Community Benefits is the general term given to a group of activities that hospitals engage in for the betterment of the communities we serve.  There are two basic kinds of reportable Community Benefit, Direct and Shared.  Direct Community Benefits include such items as cash donations given, in-kind donations given, the cost of treating patients who qualify for charity care, and the unreimbursed costs of treating patients covered by Medicare, Medicaid and other government programs.  Shared Community Benefits include items that are difficult to calculate but through which community well-being is directly affected.  At Caldwell, these include non-staff physician recruitment; economic development; education and community events.